Returns
We understand that sometimes you purchase the wrong thing, or an item arrives and looks a bit different to what you thought you were buying - we do provide clear descriptions and specifications for all of our items to help cut down on purchasing mistakes.
Please contact us via email only help@yeelight.net.au for your return to be approved. Return shipments that do not include an RMA number will be returned to sender.
We are happy to accept change of mind returns if items are received back within 30 days of original purchase delivery and are unused, unopened and in a completely resellable condition - Any items that have outer packaging removed, tampered with or otherwise cause an item to be unsellable again, will incur a 50% restocking fee.Processing returns and exchanges take 3-5 business days. If it is an exchange, the customer will receive an additional tracking number for that item via the email that was used for the order after it has been processed.
Any items that are received back with missing accessories, clear signs of use, or otherwise damaged / cosmetically unfit for resale will be refused return and sent back to you.
If you believe your item is faulty, our warranty policy can be found here.